Kwikset app not working

To do a system reset, you will need to navigate the app and do a reset on the smart lock. From the Kwikset Premis app, follow these steps: Remove the lock from the app and HomeKit system. Delete all users, schedules, and user codes added in the app. Remove the user codes saved directly at the lock. Disable auto-lock.

Kwikset smart lock keypad is not working. If your Kwikset Smart Keypad is not responding to your commands, it may be an issue with the connection. To diagnose this problem, please follow the steps below: Step 1: Check that you have a steady green light on the back of the lockbox.The Kwikset App is compatible with all Kwikset Halo and Kwikset Aura smart locks. Updated on. Feb 27, 2024. Lifestyle. Data safety. arrow_forward. ... It has been working perfect ever since. On this install, our bolt hole was adjusted a little to make sure easy movement of the lock. Would be better if I could control the notification categories.To add user codes to your Aura lock, download the Kwikset App on your smartphone, create an account, create a 'home', and add the Aura lock to your 'home' within Bluetooth range of the lock. Click here to view instructions. Connect with us. Monday-Friday: 7:00am-4:00pm PST.Hey all, I have gotten quite a few questions about creating codes. I went ahead and made a quick video to go over how to create a code. Listed below are the...Try this: Exclude your lock using the ST app (this is one reason locks won’t pair, they need to be excluded first, see your lock manual) Reset the lock (see lock manual) Reboot the hub (power cycle it if you don’t know how to reboot) Bring the lock within 5ft of the hub and then try pairing it.The Kwikset App is available for free download from Google Play or App Store by searching for "Kwikset" and installing the "Kwikset Smart Lock App". Read More . Answer What app do I use to manage the Halo Touch smart lock? The Kwikset App is used to manage Halo Touch as well as Halo Touchscreen, Halo Keypad, and Aura. ...Aura is a convenient upgrade to your door hardware with simple smart lock programming functions accessible on your mobile phone, using Bluetooth technology. The Kwikset Halo Wi-Fi enabled smart door lock and deadbolt enables entry or front door control from anywhere, and works using your home's existing internet router.Follow the instructions on the app to enroll your fingerprint. Make sure that fingers are dry, adjust the finger to cover the sensor with the middle portion of the finger especially when enrolling a child's finger. Make sure to lift the finger after each successful fingerprint scan until the app shows 100% enrollment.

The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... How do I turn on or turn off Lock Sounds using the Kwikset App? Click here to view instructions. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm PST. Sundays ...The Kwikset App is available for free download from Google Play or App Store by searching for "Kwikset" and installing the "Kwikset Smart Lock App". Connect with us. Monday-Friday: 7:00am-4:00pm PSTAdd your lock to your preferred smart home ecosystems, including Google Home or Amazon Alexa, or amplify automation through IFTTT. Kwikset provides unparalleled security, safeguarding your privacy by never transmitting access codes across our servers. All data shared between the lock, the server and the Kwikset app are highly encrypted, and our ...Compatibility. In some cases, the inability to pair your Kwikset Halo Smart Lock via Bluetooth may be due to compatibility issues between your device and the …A: Hello AJ67, To get your lock in working order, please perform the following troubleshooting steps: 1: Replace the batteries with a fresh set ensuring to use the recommended Alkaline batteries only, do not use rechargeable or lithium. 2: Ensure that the wired cables are completely connected and not pinched.An Apple TV*, Apple HomePod, or iPad 4* must be installed, turned "ON" and within Bluetooth range (40 feet or closer) for Premis to be connected to the internet and be remotely locked/unlocked by either Premis or Home app or voice controlled by Siri. The Premis lock and Apple TV, or HomePod, or iPad 4 will need to use the same apple ID and ...Securely control your door with the Kwikset Premis touch screen smart lock. Compatible with Apple HomeKit for access using the smartphone app, Siri commands or a code. Toggle navigation Menu Buy Now. Kwikset. ... See how the app works! Click the app's lock icon in order to lock Premis. Premis is now locked.Sign-up for Kwikset news. Download the iPhone app to control your Kwikset Premis smart lock. The app uses home connect technology to control your deadlock, manage user codes, and receive notifications.

The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. The lock can also be set to auto-lock after a certain period of time after the last lock operation. This setting can be managed from within the Premis App under lock settings.Apr 5, 2024 · Installation Issues. If you encounter installation problems with the Kwikset app, it’s advisable to check your Wi-Fi or data connection, ensure sufficient storage space on your mobile device, and verify the app’s compatibility with your device’s Android version. Hello LilKimbug, Happy to help! Please perform the following when in BLE range. Ensure the lock is showing in the BLE settings, refresh the app while near the lock, and perform …4. If the problem still persists, close and reopen the Kevo app. Make sure the lock is functioning properly by touching the Kevo deadbolt to make the light ring spin blue. If the light ring does not spin blue, check the batteries and all connections. 5. Restart the enrollment process. If you are still experiencing issues, please call Kevo support.If the Kwikset lock is not correctly installed, you may need to reset it to reinstall it. Before resetting the lock, you should keep these bellowing things in mind. Such as: After completing the change Kwikset code, the default master code will be 0000. After completing the reset, the default user code will be 1234.

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Here's how to reset your Kwikset SmartCode 888: On the interior assembly of your lock, remove the interior cover. Remove the battery pack. Then press and hold the Program button. Insert the battery pack back in while still holding the Program button. Keep holding the Program button until the lock beeps and the LED indicator flashes red.Kwikset Halo Bluetooth is not working. Sometimes, the Kwikset halo smart lock will fail to connect with your phone. This can be because of several factors, but most often, it's because the Kwikset halo hasn't been paired correctly. Open the Kwikset app and try re-pairing it by following these six steps:Click here to view instructions on how to manage Home Users (e.g. Admins, Members) using the Kwikset App. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm PST. Sundays & Major Holidays: Closed. For countries outside the U.S. and Canada, please visit our International contact page. Call.Code not working: Reset the Mastercode using the steps mentioned in the "How can I reset my lock code on the SmartCode 913?" section. ... However, Kwikset offers other smart lock models with app support, such as the Kwikset Kevo or the Kwikset Obsidian, which may better fit your needs if app control is a priority. Related Posts. Lockly ...Click here to view instructions on how to manage Home Users (e.g. Admins, Members) using the Kwikset App. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm PST. Sundays & Major Holidays: Closed. For countries outside the U.S. and Canada, please visit our International contact page. Call.

But then the user code will not work and pressing the lock button will not lock it. by Noo. Response from Consumer Service Show Jan 24, 2024. ... Using the Kwikset App, you can lock/unlock the deadbolt, program up to 250 user access codes, and receive notifications of your lock's use. This single cylinder deadbolt can be locked or unlocked by ...2. Remove and reinsert the batteries in the lock and check your phone's Bluetooth list to make sure of connected devices to ensure the lock is listed. If not, please repair it using the Kwikset app. 3. Test the lock via the Kwikset app when you are in Bluetooth range. Next, schedule your Access Code.Aura is a convenient upgrade to your door hardware with simple smart lock programming functions accessible on your mobile phone, using Bluetooth technology. The Kwikset Halo Wi-Fi enabled smart door lock and deadbolt enables entry or front door control from anywhere, and works using your home's existing internet router.How to Factory Reset a Kwikset 910: Remove the battery pack from the lock. Reinsert the battery pack while holding the Program button on the lock. Continue holding the Program button for 30 seconds until the lock beeps and the status LED begins to flash red. After a few seconds, the door will initiate the handing sequence to signal a successful ...For 914 - See page 10 here. For 915 - See page 12 here. For 916 - See page 12 here. 3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be.If the Kwikset lock is not correctly installed, you may need to reset it to reinstall it. Before resetting the lock, you should keep these bellowing things in mind. Such as: After completing the change Kwikset code, the default master code will be 0000. After completing the reset, the default user code will be 1234.When adding the device, try brand/kwikset/door locks/kwikset z-wave. I had already tried this. Originally I tried to pair by just going to Brand > Kwikset > Z-Wave and that didn't work after a few attempts. I then tried going in and manually choosing the 914 and tried to pair but also got the same results. jkp:Press Lock symbol once.6. Re-enter user code7. Re-enter user codeIf unsuccessful - Make sure to enter the same valid code in steps 4 and 6. If the screen is not pressed for 20 seconds, the system will time out, and you will need to restart the procedure.Deleting a Single User Code with the Mastercode Enabled1.Aura is a convenient upgrade to your door hardware with simple smart lock programming functions accessible on your mobile phone, using Bluetooth technology. The Kwikset Halo Wi-Fi enabled smart door lock and deadbolt enables entry or front door control from anywhere, and works using your home's existing internet router.Nov 6, 2022 · There are a few different things that you may do if your Kwikset Smart Lock is not responding to the instructions that you have given it. First, ensure that your mobile device, whether it’s a phone or a tablet, has Bluetooth enabled and is linked to the door lock. In the event that it does not pair with the lock, you will need to reset the ... Another possible cause of Kwikset Halo not connecting to Wi-fi is outdated firmware or app. The Kwikset Halo may not be able to connect to the Wi-fi network if the firmware or app is outdated, and may require a firmware or app update to fix the issue. To get the device to connect properly, check for updates on the Kwikset Halo and on the app ...Download the Kwikset app on your smartphone, create an app account, and follow the steps to pair the lock. To pair your Halo lock via the Kwikset app, please ensure your Wi-Fi network connection is 2.4GHz with WPA2 security, is not hidden, nor has firewalls up during the paring process. Router needs to be within lock range (150ft).

EDIT: if you have this same issue after resetting your master code, please calibrate the bolt before setting any user codes! It will save you an hours worth of irritation. Archived post. New comments cannot be posted and votes cannot be cast. Mine does not require the code for locking, just hit the lock button.

When it comes to programming the Kwikset HC620, veteran Z-Wave users won't be surprised to learn that Kwikset doesn't provide its own app for this purpose. More often than not, smart lock ...How to Reset Your Kwikset Lock. 1. With the door unlocked and open to keep it from accidentally closing, remove the inner lock cover to access the batteries and program button. 2. Take out the battery tray and press and hold the program button, the circular black button near the center. 3.SmartKey Security™ re-key technology is compatible with Kwikset (KW1) keyway or (SC1) keyway options. Comes with 2 keys. Deadbolt Latch is 20 minute fire rated with round corner face. ANSI/BHMA grade 2 certified. Latch has adjustable backset 2-3/8" to 2-3/4" to fit all standard door preparations. Includes round deadbolt strike.Apr 5, 2024 · Installation Issues. If you encounter installation problems with the Kwikset app, it’s advisable to check your Wi-Fi or data connection, ensure sufficient storage space on your mobile device, and verify the app’s compatibility with your device’s Android version. The Kwikset App is available for free download from Google Play or the App Store by searching for “Kwikset” and installing the “Kwikset Smart Lock App.” The Kwikset App Support page can help answer any questions you have about the Kwikset app. A Kwikset account is required to maintain secure access and management of Halo and Aura locks.Add your lock to your preferred smart home ecosystems, including Google Home or Amazon Alexa, or amplify automation through IFTTT. Security and Peace of Mind. Kwikset provides unparalleled security, safeguarding your privacy by never transmitting access codes across our servers. All data shared between the lock, the server and the Kwikset app ...Download the appropriate Kwikset App: Make sure you have the correct Kwikset App installed on your smartphone. This will vary based on your lock’s model. This will vary based on your lock’s model.

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On my Smartcode 909/910, the latch bolt is not moving in the correct direction and the turnpiece will not rotate. The door handing process was not executed during installation, and the lock does not know the orientation of the door Perform the door handing process: 1. Remove battery pack by unscrewing interior. 2.How do I add additional Access Codes using the Kwikset App? Click here to view instructions. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm PST. Sundays & Major Holidays: Closed. For countries outside the U.S. and Canada, please visit our International contact page. Call. 1-800-327-5625.Here are the steps that will allow you to reset and repair the Halo to the Kwikset app: 1. Perform a factory reset on the lock: 2. Remove the lock from your phone's Bluetooth list of connected devices. 3. Delete the lock from the Kwikset app if previously paired. 4.The Kwikset Home Connect 620 Z-Wave smart lock is advertised by Kwikset as being compatible with Ring, and is also marketed as replacing the existing Kwikset 888, 910, and 914 products that are all compatible and integrated with the Ring Alarm. I'd like to request that this new lock be integrated into the ecosystem to allow for feature parity with the existing retired locks.The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... Do not use prints from this website to mark distances. Due to individual printers, dimensions on installation instructions may not print at an accurate scale. ... which work via the Kwikset app and will allow you to view the lock's activity ...My "Date Range" or "Weekly Recurring" access codes stopped working on my Halo or Aura Lock after Dec 31st, how can I fix this? If you are experiencing an issue with your "Date Range" or "Weekly Recurring" access codes not working please follow these steps: 1. Go to the Access Codes page, by clicking on icon from the Dashboard page. 2.The Halo deadbolt can be locked using the Kwikset app. From the outside, Halo has a convenient 1-touch locking button on the keypad to easily lock the deadbolt or with a key. From the inside, Halo can be locked using the sleek turnpiece. Additionally, the lock features Auto Lock which will automatically lock after a preset time delay.MSRP $249.00. Score Details. DT Recommended Product. "The Kwikset Halo Touch let's you open your door with your fingerprint. It's all your spy movie fantasies come to life!". Pros. Simple ...4. Toggle the Bluetooth settings (Disable/Enable). If no effect, power cycle the phone (turn OFF, then turn ON) to reset Bluetooth. 5. Reset lock by pressing the "A" button for 10 seconds - you will hear a beep sound to confirm that reset is successful. You will need to redo the steps for adding the lock into your home using the Premis app.2.5 star. 1.91K reviews. 100K+. Downloads. Everyone. info. play_arrow Trailer. About this app. arrow_forward. Your home is your sanctuary, filled with everything you hold dear. At Kwikset, we...The package contained a defective part, so the lock would not work. This item was priviously returned but not inspected by HD. I bought the item from HD, yet is took Kwikset come to the rescue. ... Using the Kwikset App within Bluetooth range, you can lock/unlock the Aura Smart Lock and program up to 250 user access codes that can be scheduled ...Does Kevo Smart Lock work with Android Wear 2.0? Android Wear is no longer supported in Kevo as of Kevo app v2.6.1. ... Currently, the Kwikset app is not available for smartwatches. Read More . Load More Answers. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm ... ….

The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... Make sure the lock is programmed with at least one User Code and that the User Codes are not disabled. If needed, restore the lock's default settings. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis ...Let's learn how to check and enable Bluetooth for the Kwikset app. Ensure you use the latest version of the Kwikset app. Now go to the mobile settings. Click on the privacy & security option. From the list, click on the Kwikset App. Check the Bluetooth permission. If it is disabled, enable it now. Turn on the Bluetooth from your mobile device ...Halo Keypad Wi-Fi Enabled Smart Lock. Choose the Halo products you own and click to go to its support page.If it's not generating any logs it's not paired, probably the secure pairing didn't complete. make sure you see that in the Device page for your lock. (Ignore the rest, it's for my Yale, so it won't match yours.) Exclude/Include til it shows up. I tried it a bunch of times, close up, like the mythology said.Check that the bolt hole is at least 1" deep so the bolt fully extends. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame. Check that the mounting screws securing the exterior keypad are not over-tightened.A: Hello AJ67, To get your lock in working order, please perform the following troubleshooting steps: 1: Replace the batteries with a fresh set ensuring to use the recommended Alkaline batteries only, do not use rechargeable or lithium. 2: Ensure that the wired cables are completely connected and not pinched.If you are experiencing an issue with your "Date Range" or "Weekly Recurring" access codes not working please follow these steps: 1. Go to the Access Codes page, by clicking on icon from the Dashboard page. ... Yes, the auto-lock time delay can be customized using the Kwikset App within Bluetooth range Aura. The selectable time intervals are ...Press Lock button once7. Press "9" six times.8. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Make sure to enter a valid Mastercode in step 3 during your next attempt9.Let's begin! In short, here are the top Kwikset Smart Locks that work with Ring Alarm Security System: Kwikset SmartCode 888 Electronic Deadbolt. Kwikset SmartCode 910 Traditional Deadbolt. Kwikset Smartcode 914 Z-Wave Plus Contemporary Deadbolt. Kwikset 916 Traditional Deadbolt. Kwikset app not working, Please follow the steps below to remove the lock from a network before pairing it: 1. Press button "B" on the lock interior nine times. 2. Reset the lock. 3. Pair the Zigbee lock with a Zigbee controller by initiating the inclusion process on the controller and pressing the "A" button 4 times., In detail, here's how to replace the batteries on your Kwikset Lock after receiving a low battery warning: Remove the battery cover and then remove the battery pack. Long-press the Program Button for 5 seconds, then long-press the Button "A" for another 5 seconds. You can find the Program Button (black round button) and Button "A ..., If you have any issues, please visit our support center: kwikset.com/halo-touch or call us at 1-800-327-5625. Page 3 Getting started For an interactive version of this installation …, Install your Halo Smart Lock - check that the Kwikset app is able to lock/unlock remotely over WiFi or cellular network. 2. Set up your Amazon Echo+, Echo, Dot or other devices with Amazon Alexa 3., Halo is Kwikset’s Wi-Fi smart lock. There are two models – a touchscreen and a keypad – and works with the Kwikset App which allows a user to remotely lock and unlock the deadbolt, program custom access codes with schedules, view lock event history, and even share management of the lock with others., Aug 1, 2019 ... Trying to lock your door but the touchscreen keeps showing random numbers? I've figured out why! Besides the fact that you may have set the ..., Aug 15, 2017 ... How to Recalibrate Your Smart Lock If your smart lock seems to be catching or not locking all of the way, you can recalibrate the lock by ..., The keypad on my Halo Touchscreen doesn’t light up/wake up when I push a button. To light up the touchscreen, touch the screen with your palm or back of your hand and leave it there until the numbers light up. Check that the batteries have power, are inserted correctly into the battery pack, and that the battery pack is inserted correctly., Sign-up for Kwikset news. Download the iPhone app to control your Kwikset Premis smart lock. The app uses home connect technology to control your deadlock, manage user codes, and receive notifications., How to Perform a Kwikset Halo Network Reset: Reset Buttons on the Halo. Remove the interior side cover by sliding it up. It may be held in with two side screws, if so, remove then slide up. Press and HOLD the "A" button for 10 seconds (see image). After 3 seconds, you will hear 1 short beep and see a blue LED., The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... If the lock is still not responding, we're happy to help troubleshoot over the phone to get the lock back in working order. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart Locks ..., 2. Kwikset SmartCode 914. The Kwikset SmartCode 914 also requires the SmartThings Hub (Hub v3) for integration. This lock works well with SmartThings, and once you connect it to the SmartThings app, you can lock and unlock the smart lock from the SmartThings app remotely. More so, the Kwikset SmartCode 914 provides you with multiple entry options., Delete any instances of your lock from your “Home”. Press the “A” button in the upper left corner for ~10 seconds (the clearing process will be signaled with a beep). This will clear any previous pairings from the lock. Restart the “Add Lock” process within the Premis App, and you should be able to “find” your lock and complete ..., Compatibility. In some cases, the inability to pair your Kwikset Halo Smart Lock via Bluetooth may be due to compatibility issues between your device and the …, The Kwikset Home. Security on the outside, convenience on the inside. Explore a world of innovations. ... Smart Locks Basics Compare Smart Locks Works With App Aura Halo Obsidian Premis Halo Touch Browse Smart Locks SmartCodes Smartcode955 Smartcode917; Innovation The Kwikset Home Life Experiences Kwikset Stories, If you have a Samsung smart lock and your smart lock isn’t working, try to use the following troubleshooting steps: Reboot your Phone. Reboot is the process of restarting the operating system of your phone. This will clear out any temporary files that might be causing some issues with your device., Weather stripping –check that weather stripping is not impending the door alignment and adjust if necessary 4. Battery corrosion – Check and replace batteries when necessary to avoid corrosion 5. Overtightened bolts - Remove interior trim and subassembly, loosen thru bolts, reinstall without overtightening the bolts Refer to “Warped Door ..., The Kwikset Convert with Zigbee technology must first be paired to a Zigbee compatible hub to use the lock with your phone. Once paired, the lock can be activated via the app that pertains to the hub. Zigbee locks are compatible with Xfinity, Amazon Echo Show 2nd Gen, Amazon Echo Plus and the Cox System., Battery life is estimated at 1 year based on 10 uses per day. The more that the Kevo is used, the lower the overall battery life. The highest drain on your batteries within the Kevo system is the motor that drives the lock mechanism. Make sure that the deadbolt and strike are aligned properly so that there is no unnecessary resistance, as this ..., My "Date Range" or "Weekly Recurring" access codes stopped working on my Halo or Aura Lock after Dec 31st, how can I fix this? If you are experiencing an issue with your "Date Range" or "Weekly Recurring" access codes not working please follow these steps: 1. Go to the Access Codes page, by clicking on icon from the Dashboard page. 2., A: Hello AJ67, To get your lock in working order, please perform the following troubleshooting steps: 1: Replace the batteries with a fresh set ensuring to use the recommended Alkaline batteries only, do not use rechargeable or lithium. 2: Ensure that the wired cables are completely connected and not pinched., On my Smartcode 909/910, the lock beeps, the keypad flashes red, and the door cannot lock. The door handing process was not executed during installation. Here are the instructions for the door handing: Remove battery pack. Press and HOLD the Lock button while installing battery pack. Hold button until the latch bolt starts moving on its own., Table Of Contents. How to Troubleshoot a Kwikset Lock that Won't Work After Battery Change. 1. Ensure the Batteries Are Correctly Installed. 2. Press the Program Button and Button "A" Before Inserting the Batteries. 3. Restore Default Settings on Your Lock. Conclusion., How do I delete an Account using the Kwikset App? Click here to view instructions. Connect with us. Monday-Friday: 7:00am-4:00pm PST. Saturday: 6:30am-2:30pm PST. Sundays & Major Holidays: Closed. For countries outside the U.S. and Canada, please visit our International contact page. Call. 1-800-327-5625. Warranty Support., Open Kwikset App > Tap Main Menu Icon > Look for App Version at Bottom of Menu • Check Firmware Version. Note: Firmware Version may vary between locks if you have multiple locks. Open Kwikset App > Tap Lock Settings icon of the desired lock > Under "Information" section tap on "Device" to view the Firmware Bundle version ., Ultimate control. Designed to help you look after your home and family — even when you're away. No key required. Control locks from anywhere. Smart Home Integration., For 914 - See page 10 here. For 915 - See page 12 here. For 916 - See page 12 here. 3. The latch and strike are misaligned, causing the latch to bind. If you have not already done so, perform the door handing process while the door is open. If it is successful only when the door is open, the latch and strike are not aligned as they should be., Halo Touch Traditional Fingerprint Wi-Fi Enabled Smart Lock. Details. Support. With the Kwikset Smart Lock App, you have complete control over your home security. With easy setup, you can instantly grant and withdraw access to your house with your mobile phone and Bluetooth technology., In today’s fast-paced world, smartphones have become an essential tool for our everyday lives. From communication to entertainment, these devices have revolutionized the way we liv..., Named after the volcanic rock, Obsidian is a visually striking touchscreen that eliminates traditional keyways and opts for a low profile, contemporary design to deliver a stylish, modern smart lock that is secure, innovative and convenient. Pairs beautifully with Kwikset contemporary knobs and levers. Lever shown is the Montreal™ in Satin ..., Check that the bolt hole is at least 1” deep so the bolt fully extends. Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame. Check that the mounting screws securing the exterior keypad are not over-tightened., Monday-Friday: 7:00am-4:00pm PST Saturday: 6:30am-2:30pm PST Sundays & Major Holidays: Closed, 1. Manually put the bolt in the extended (lock) position. Press the PROGRAM button once, enter your new 4 - 8 digit code and then press the LOCK button. 2. Press the PROGRAM button twice, enter the same or a new code and then press the LOCK button once. If your old code still remains in the unit, you will need to perform a hard reset of the unit.