Rrecs time standards

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But the relevant parts to RRECS, or what was to become RRECS: Clarke's decision for a study (roughly page 10 - 12) Johnson's dissent (page 24) MOU for time standards project (page 36) Attachments. clarke_2012_arbitration.pdf. 289.1 KB · Views: 21 Reply. Reactions: RDruckus, Oi veh., Gotrope and 3 others. B. Bigbird Well-known member ...Well-known member. Apr 4, 2023. #1. Please feel free to attach this to your grievance. The paragraphs below can also be sent to whoever in charge may listen to it or be persuaded by it. (will separate into 2 post on here as it's longer than 10,000 characters) Under section 4 - Issue (Complaint) on PS Form 8191 I put these questions in:Feb 15, 2023. #8. Voglio-il mio said: I wouldn't doubt that 70% of the routes in the Craft will lose time on their Evaluation. That's about the same percentage that has not been strictly following the RRECS guidelines. In my office I would say that only maybe 40% have been taking RRECS serious over the past 52 weeks.Today, C$$ and I discuss the Flat time standards laid out in the 4241-M Comparision Sheet. Reach out and call or text (315) 338-4268. Check out # 11 Letter to the NRLCA if you haven't checked it out. It is our attempt to get the national board's attention on the lack of communication to the local level.Some of these documents are very large and may take a long time to download, depending on your connection speed. It is recommend that you download them and open them on your local hard drive, rather than opening them on the web. ... AS-503: Standard Design Criteria - June 2010; AS-504 Space Requirements - July 1999; AS-506: Space Requirements ...Std. No. RRECS Standard Description Min/Unit Apr 2022 Comp Guide Pg(s) ... S002 Office Walking Time..... 0.00429 min/ft 56, 57, 59, 69, 72, 73 S003 Gather Random Mail ..... 1.0517 min/day 59, 88 ... S142 Walking standard..... 0.00429 min/foot 58, 64, 65, 66 S143 Creep Time (CT) ..... 0.0208 min/space 4, 55, 62 ...02:26:54 P.M. Arizona Mountain. Standard Time. MST (UTC-7) 11:26:54 A.M. 24-Hour Clock Display. Coordinated Universal Time (UTC) UTC is always displayed as a 24-hour clock. NIST promotes U.S. innovation and industrial competitiveness by advancing measurement science, standards, and technology in ways that enhance economic …

standard from the Drive Speed Matrix, will continue to be utilized should the rural route not have available mapping information at the time of the evaluation. Additionally, the previously agreed upon average time to be applied to parcel deliveries to the door will continue to be used when mapped data is unavailable.Presumably if you take boxholders to the street raw, you should still get the time. You will need: 1) avg daily boxholder flats. 2) avg daily boxholder letters. The program is here. Change the numbers to your numbers and press the "Run" button at the top. Here is an example: Code: const BOXHOLDER_FLATS = 300.RRECS - Rural Route Evaluated Compensation System. REECS Facilitator Training Video. Thread starter Dumbassclerksyndrome; Start date Feb 8, 2022; D. Dumbassclerksyndrome Well-known member. Feb 8, 2022 #1 In the Alabama ratification zoom meeting it was asked if this training video could be made available to all carriers so as to aid in mapping. ...Carrier National Rural Letter Vol. 121, No. 6a Special Contract Edition 2022 NATIONAL AGREEMENT between the United States Postal Service and the National Rural LetterOct 11, 2019 · Under RRECS 3.1421 minutes to refuel every 100 miles 11.2296 minutes weekly to inspect the vehicle Walk time (to the LLV from the office, I guess?) A prototypical RRECS'ing: Cut the time standards then throw in walking time I read in the 603 that this value will be 30 minutes MINIMUM. I would assume that still applies under RRECS.

Will a route with high volume of mail and parcels with about 30 more stops but short walking distance to the door be better under RRECS than a low volume mail route with longer driveways and apartments where you walk up stairs with less parcels? Is it to my understanding that you will only get credit for a stop at a box if they have mail that day.Under the Rural Route Evaluated Compensation System (RRECS), every rural route will receive an "evaluation" that reflects the time it takes to deliver the route each week. That evaluation then sets the compensation for the rural letter carriers who carry that route (either an annual salary or, for some employees, an hourly rate).Scanner setup is the easiest to win and should easily break through some people's notion that standards are written in stone. Then attack 86 PPM. Each and every time we have have a manual count, the PO has taken more and more away from us. And, while RRECS is a pain in the rear, the carrier can get credit for a lot they couldn't before.TLDR: This program will calculate letter time under RRECS --EDIT-- Just to be crystal clear: There is a per letter time in RRECS. They call it "verify letter address" …

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The New York Times is one of the most renowned and respected newspapers in the world. With a long history dating back to 1851, it has consistently been at the forefront of journali...RRECS HOT BUTTONS: *Accurate start/end load per trip not once. Not at once either.(actual time) should be 12-20 per daily load see page 74 section 21 of RRECS guide for details. *Accurate return2du time. When the wheels are parked. Do not clock out until duties are complete. (actual time)should be 10-25 minutes depending on your route.I've been looking at the 4241-M Comparison from the study results one section at a time. Drive time, box time, CBU time: check. Letters next. Random Letters: Gain a little time here maybe. The new standard is 15.5 random letters per minute vs 18 previously. Also makes a distinction between...Jul 27, 2019 · #1. I've been looking at the 4241-M Comparison from the study results one section at a time. Drive time, box time, CBU time: check. Letters next. Random Letters: Gain a little time here maybe. The new standard is 15.5 random letters per minute vs 18 previously. Also makes a distinction between WSS and random letters. Jan 21, 2023. #2. You must be a member to attend this training. That's going to motivate me to become a member! 2 hour zoom meeting about a mini count that basically counts a little raw mail, but when it comes to training about a complex system called rrecs for the last few years we get little to nothing. Usps had training for postmasters this ...Under the current eval system, we get 20 minutes weekly for purchasing and selling stamps. Under RRECS: 1) 0.7140 minutes to "Sell stamp stock". 2) 5.2458 minutes to "Contact Rural Reach customers". You need 28 "Sell stamp stock" credits weekly to make up the 20 minutes under the current eval system. I *think* the "Sell stamp stock" time is per ...

Rrecs time standards cannot be changed. Ask any district rep or higher. NRLCA was given the data 8 days ago, rrecs hasn’t been implemented yet. We’re not being paid yet by it. Reactions: Cheryl 333. C. Carrierguy Well-known member. Apr 23, 2023 #37 RollinRural said:I for one seriously doubt RRECS will be implemented under this current contract. The 52 week digitization thing for starters. Sure they are tracking us now but this contract is late and expires soon. Anyway if one is worried and is aware of the RRECS results should be running their routes NOW as if it was in effect.The rrecs time standard of 9 seconds per trip is per TRIP, it has nothing to do with distance. But it seems that someone programmed the "complex" calculation to actually indeed have something to do with distance. Getting an obscene amount of extra time for trips, I have mixed feelings. On one hand, I don't mind, I don't mind getting an ...You will note that the USPS intends to implement the RRECS effective April 22, 2023. As you are aware the NRLCA filed a step 4 grievance requesting data and a 60-day time- period from the date of receipt of data that we requested, to analyze the data prior to implementation of RRECS. The USPS has refused our request.Well-known member. Mar 24, 2022. #9. Nostradomus predicts that certain district managers will be indirectly firing of discipline left and right because of missed scans, and the once praised (now gutted) National Steward System will be overwhelmed with disciplinary grievances. Many of our well-meaning stewards will drop the stewardship because ...From the Q&A ( 2 Answers) 134. There are some carriers that take the parcels directly to their vehicles. There they put the small ones in delivery order in trays, write down a list of the big parcels, and load them to the vehicles in delivery order. Will all that time be counted as loading time...Two questions for different standards, but one affects the other. Thought we were a 2 bundle office but now not so sure. ... We measure these by the inch but how do I account for them in RRECS? So are we 2 bundle or 3 bundle? For box time do we use the number of boxes or "stops"? I have 563 boxes of which 54 are CBU and with grouping I am down ...Apr 1, 2022. #1. They just posted a revised rrecs guide on the union website. This one is 100 pages. God forbid the union gets it right the first time after 7 years of preparing for rrecs. What a joke. This entire roll out of rrecs has been a complete disaster and I fear it isn't over yet. J.Everyone, please help make our jobs easier and choose the correct category. Thank youUnder RRECS, if you add new territory, you don't see an increase in your evaluation until you have a 6/12 month history. So basically this means that RRECS implies that any new route should be paid $0 for 6 months, 50% for the next 6 months, and then 100% after there is a full history to be paid on. But that's impossible.Pacific Time Mountain Time Central Time Eastern Time China Standard Time India Standard Time "Education is the passport to the future, for tomorrow belongs to those who prepare for it today."Malcolm X. ... Time.is displays exact, official atomic clock time for any time zone (more than 7 million locations) in 57 languages. ...From RRECS Q & A on NRLCA website: 110. What is the purpose of the AUTHDISMOUNT scan under RRECS? ... In previous mail counts & measurements, Delivery Time was in the Parcel 30-Second time. We were only given 2 Trips & If there was a ”Boxholder“ on any day then 1 trip was added (had to be requested). ... There is no …

About two-thirds of rural carriers, or about 14,000 employees nationwide, are facing substantial pay cuts under the RRECS system. Many carriers have been told their pay will be cut by several thousand dollars annually, while delivering mail and packages on the same routes they’ve had for years. Rural carriers, already experiencing burnout and ...

I suspect the new 1 second verification time for rrecs stems from watching carriers find the first letter for an address and then jump to the last letter for that address without verifying any in-between letters. ... It has to do with the damaging effect to our time standards. Reply. Reactions: Oi veh. and EthelAnne. K. K Well-known member. Jan ...RRECS advise - rural carriers. No one is monitoring RRECS scans, and no one trained us on them. I have never had a single second of green card time formally training me on RRECS. Just punch in random scans as often as you can. Someone said hello to you, and you said hello back?STANDARD HOURS EVALUATED HOURS 44:11 to 45:15 41 Hours 45:16 to 46:21 42 Hours 46:22 to 47:27 43 Hours 47:28 to 48:32 44 Hours 48:33 to 49:37 45 Hours 49:38 to 50:43 46 Hours "K" ROUTES (Relief Day Every Week) Total Hours & Minutes per Week STANDARD HOURS EVALUATED HOURSRRECS MINI MAIL SURVEY 2024. The NRLCA has published a guide for RRECS Mini Mail Survey 2024 training and measurements. Click here to access all information. WEBSITE STATEMENT. COPYRIGHT© 2012 - 2019 NORTH CAROLINA RURAL LETTER CARRIERS' ASSOCIATION.This is copied straight from the RRECS guide. My route is a 46K with 600 boxes. So my current evaluation box factor was 2.0(600boxes X 2.0=1200 minutes per week). Under RRECS(600boxes X 1.2162=730 minutes per week) That is a difference of 470 minutes(7.83 HOURS!!!!) So, I have to make up almost EIGHT hours of evaluated time right out of the gate!!Oct 11, 2019 · Under RRECS 3.1421 minutes to refuel every 100 miles 11.2296 minutes weekly to inspect the vehicle Walk time (to the LLV from the office, I guess?) A prototypical RRECS'ing: Cut the time standards then throw in walking time I read in the 603 that this value will be 30 minutes MINIMUM. I would assume that still applies under RRECS. RRECS assumes 425 letters in a DPS tray. That number seems reasonable for my route on the average. But can vary from day to day and route to route. Some mailers are thicker, some thinner, some trays are crammed full, etc. Best to count your trays and check with your EoR DPS numbers to get a rough average. C.PM said they are talking about approaching rrecs issues as falsifying your time card because it all flows into your evaluation. Will see if that comes to pass or not but wouldn't surprise me if they try it. ... Yeah, that and EOS are actual time with no standard. On some days I'll have an hour, some 20 minutes. Reply More posts you may like.I haven’t looked into this yet, but lots of interesting results for googling *MTM1 motion time system* 10) “RRECS also provides the basis for route optimization technology comparable to the ORION system of UPS.” ... People hurry, standards are cut, hurrying is the new standard. I swear we must be living in the 1920s, not the 2020s. 33 ...Two questions for different standards, but one affects the other. Thought we were a 2 bundle office but now not so sure. ... We measure these by the inch but how do I account for them in RRECS? So are we 2 bundle or 3 bundle? For box time do we use the number of boxes or "stops"? I have 563 boxes of which 54 are CBU and with grouping I …

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Explanation of USA Swimming Motivational Times: AAAA. 98%. This standard means your swimmer is ranked in the top 2% of swimmers their age-group, their same sex, in that stroke and distance. AAA. 94%. This standard means your swimmer is ranked in the top 6% of swimmers their age-group, their same sex, in that stroke and distance. AA.If your RRECS isn't great you can contribute to an adjustment every 6 months. ... I think the biggest bloodbath was the year they changed the DPS standard. Every single route lost two hours. No one gained, no one stayed the same. Reply. ... for people who work till retirement it isn't worse. PTF and less time as RCA leads to much higher ...Chicken little, that's so cute. I won't even touch on your ignorance of all the lower standards under rrecs. Believe what you want if that makes you feel better. It is of my opinion also that if the USPS where anticipating such a whirlwind gain on the RRECS system we would have been forced...501 views, 1 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Rural Deviation: #14 C$$ RRECs: Flats Today, C$$ and I discuss the Flat time standards laid out in the 4241-M... #14 C$$ RRECs: Flats | #14 C$$ RRECs: Flats Today, C$$ and I discuss the Flat time standards laid out in the 4241-M Comparision Sheet.The following is just a mathematical exercise and bears no relation to contractual standards; Postal Service "guesstimates" that an average foot of mail contains 250 mixed letters or 115 flats. The following figures are based on a route with three hours of office time and a mail mix of two feet of letters for every foot of flats.On November 18, 2023, "Rural Activity Scans" will change to "RRECS Activities" on the mobile delivery device (MDD). Additional features will be introduced including: a guided menu, a comprehensive menu, and a summary for RRECS Activities. These enhancements are intended to help reduce errors when making selections on the MDD.Coal mine methane. Electricity derived from: solar; wind; ocean; geothermal; fuel cell capable of being powered by Renewable Fuels; combustion of gas from the anaerobic digestion of organic material; small hydroelectric facility (30 megawatts or less);Jan 9, 2020. #57. PTG said: I’m new to this forum but am a 12 year veteran rural carrier. I’ve been reading on here how everyone believes that the new RRECS time standards for DPS will be 86 ppm but you are not reading the information correctly. We will be getting .0294 per piece to case in office. The engineering study was conducted with ... ….

• Observe load time and hot case procedures ; periodically time all "other suitable allowance" activities to ensure that actual time credited to route at next mai l count is appropriate Duties while carriers on the stree t • Check for delayed mail at each carrier case • Perform scheduling, timekeeping, 2080/2240 trac king, update 4003s, etc.RRCES Guide EXPLICITLY states that there is NO SECTOR SEGMENT under RRECS standards. RRECS DPS standard is 86 ppm. RRECS RAW standard is 15.5. That is over 5 TIMES the difference. ... box time, collection compartment) but some of the credits go up. I haven't done a comparison as a whole to see if the extra trips & footage are enough to make ...Under RRECS you get roughly a minute per piece. If you have beaucoup postage due, you could make some time. Even a lowly table 2 step 1 will be paid about 30 cents per postage due piece. Which means, if they aren't collecting at least 30 cents of postage due, the PO is paying more than they are collecting.Delivery to the door time is to locate the item in vehicle. You also receive dismount vehicle time which is a base of 52 seconds with zero footage. Footage would add additional time. This whole system is based on accumulated actions and tasks are broken down into subsets. B.NRLCA files for cash penalties for further delays due to lack of USPS correcting 5 critical issues. Go forward with RRECS the way it is, make attempts to correct before 1st Evaluation period. Set new time table and conduct an old style Mail Count until bugs are worked out of RRECS! Scrap the whole RRECS system for good and go back to old style ...Apr 4, 2023. #5. OregonMike said: Hi all. I convert to a regular on 04/08/2023, the very same day these new RRECS evaluations will supposedly take effect, at least according to my 4241-A. I went from a 43H down to a 35H but the previous carrier wasn't that studied up on RRECS as he was planning on quitting. Only doing the 6 basic scans and such.Time Standards. Leadership Contacts. TX Select Camp. Texas LSCs. 2024 Long Course TAGS. July 18-21, 2024. College Station, Tx. Meet file (planning purposes only) Meet Doc.Apr 22, 2022 · A numerically-ordered list of RRECS time standards, the associated time, and the page or pages it appears on in the Apr 2022 Comprehensive guide. I guess I was wrong about the guide not listing them all. RRECS - Rural Route Evaluated Compensation System. RRECS detailed calculations by C$$ ...If the carrier agrees to a route cut then the route can be cut. If your route's STANDARD hours are greater than 57:36, then your route Is greater than a 48K. If you are going over evaluation because of that then you could file a grievance and get paid for the hours worked over 48 in 5 days. Management could also provide auxiliary assistance. Rrecs time standards, #22 C$$ RRECs: Box Time Today, C$$ and I sit down and compare the time standards between the current evaluation system and RRECs. Show Notes can be..., Under the current eval system, we get 20 minutes weekly for purchasing and selling stamps. Under RRECS: 1) 0.7140 minutes to "Sell stamp stock". 2) 5.2458 minutes to "Contact Rural Reach customers". You need 28 "Sell stamp stock" credits weekly to make up the 20 minutes under the current eval system. I *think* the "Sell stamp stock" time is per ..., Personally, I will now have to work 26 more days per year because my route "lost" 4 hours per week in standard time. I do not agree with this result, but I have no access to the data used to change my route's evaluation. I cannot verify anything related to these changes! The USPS is making these changes under our new evaluation system (RRECS)., I was a sub for 12 years. I became regular in 2019, this rrecs has given me the courage to finally write to connect to other carriers. I have so many questions myself. There is a time line posted for the implementation of Rrecs , it was in the rrecs MOU , and I am almost certain the first evaluations under the new system come out in July., PM said they are talking about approaching rrecs issues as falsifying your time card because it all flows into your evaluation. Will see if that comes to pass or not but wouldn't surprise me if they try it. ... Yeah, that and EOS are actual time with no standard. On some days I'll have an hour, some 20 minutes. Reply More posts you may like., The issue with the old standard was the amount of mail that was held at the plant during mail count. The problem with Rrecs are the hidden processes, and data. If we can see all the data and how that data is calculated and collected rrecs can probably be fixed. But asking usps to be honest.. that's a BIG ask, For the new scans it says "Base hour changes will be made to all routes effective March 26, 2022-July 15, 2022, based on the number of new RRECS scans completed during a 2-week period beginning March 26, 2022. Base hour changes will be calculated and applied automatically from USPS HQ". Will the time for the new scans zero out accumulated bank ..., I haven't looked into this yet, but lots of interesting results for googling *MTM1 motion time system* 10) "RRECS also provides the basis for route optimization technology comparable to the ORION system of UPS." ... People hurry, standards are cut, hurrying is the new standard. I swear we must be living in the 1920s, not the 2020s. 33 ..., There is often major confusion around standard and itemized deductions. Here's how to know which deduction is best for you. I often hear major confusion around standard and itemize..., Apr 22, 2022 · A numerically-ordered list of RRECS time standards, the associated time, and the page or pages it appears on in the Apr 2022 Comprehensive guide. I guess I was wrong about the guide not listing them all. , The Engineered standards have been out for years. It's all in the Comprehensive Guide. A SME on Ruralmailtalk even had a RRECS calculator posted online before we got our first RRECS evaluation. Which gave a pretty good idea what the Evaluation would be. The numbers for your route are all on the 4241m which you have to request when the 4241a is ..., This is why the association needs to put a stop to RRECS immediately and to all of this nonsense and question the usps how in the world these new standards are possible or fair. Prove it that a carrier only takes 5 minutes street time to properly deliver a full tray of dps., Rca/ regular i have almost doubled my evaluation time this week, thank you rrecs for taking my life away, and letting me work for free . This will probably be my past week working here, worked 26 hours over, I guess it would be alright if I was getting paid for it, but I'm not, I hope u all get paid for the crimes that rrecs has did to us ..., The two major inputs in RRECS are the counts and the standards. This section covers the data capture systems responsible. 9. for counts of mail volume, office and route characteristics, work activities and other data elements necessary to calculate daily standard time., Yes, you would use the "stops" number for calculating drive time. You should get "creep time" between the boxes in a group. But, honestly, unless you use a GPS and measure the distance between all of the boxes, stop signs, etc, any drive time calculation will only be a very rough estimate. Hope that Helps! C$$, Edit Standard S020 is 14.2 Seconds for Small Medium parcels. S036 is 9.2 Seconds for Small parcels to the mailbox. S037 is 21.53 Seconds for Medium parcels to the Parcel locker. , This MOU provides final dates for the implementation of RRECS, using interim standards for driving time and the driving and walking distances for delivery of parcels to the door. These interim standards will only be used until the route is mapped by the carrier. The actual mapping data will replace the , Apr 22, 2022. #1. There is no time for miscellaneous scans in rrecs (20sec in old eval) . That being said, what credit do we get for: scanning 3811 from our dps/raw letters (mdd reveiw entries labeled "PS3811 GREEN CARD" ‽), packages; attempted, rts or fwd, and other (options 2 3 4 on a scanned package) Rrecs gives credit for handling and ..., Rural Carriers being heroes Find Postal Jobs. Mail Carrier Rural Carrier Associate (RCA) – United States Postal Service – North Troy, VT 04/27/2024; USPS …, Several new scans or data entries into the MDD device are added under RRECS For time standard purposes they are divided into one step and two step input categories The current list of RRECs Specific Scans Includes S065 Perform simple one step RRECS input scans is applied to those scans that require only a single entry into the MDD ., Scan all parcels correctly at the time of delivery. Scan all parcels delivered to the door at the door. Indicate on the MDD, the proper place of delivery on all parcels. (Door, Mailbox, Parcel Locker) The next phase of RRECS implementation will be the change in MDD programming to include additional scans and entries specific to RRECS data ..., Standard International, owner of The Standard, Bunkhouse and Peri hotel brands, shares why the brand doesn't have a loyalty program, where new hotels are opening and how the brand ..., Your ability to deliver an impressive demonstration of your product can be the difference between whether your company can survive or not. Sales demos are critically important to w..., Under the current eval system, we get 20 minutes weekly for purchasing and selling stamps. Under RRECS: 1) 0.7140 minutes to "Sell stamp stock". 2) 5.2458 minutes to "Contact Rural Reach customers". You need 28 "Sell stamp stock" credits weekly to make up the 20 minutes under the current eval system. I *think* the "Sell stamp stock" time is per ..., Southwest Ohio YMCA Swim League - Time Standards. Short Course AA/Zone/National and League Long Course: Time Standard files were updated 1/10/2024. 2023-24 SWOYSL "AA" Championship Time Standards - posted 1/10/24. 2023-24 Great Lakes Zone Championship Time Standards - posted 1/10/24., Current USPS standards are based on the number of addresses eligible for service rather than on those actually served. Since the RRECS standards are based on a standard time for each address served, using the number of eligible addresses would overestimate the actual work required. The parties are still in discussion and, Yes, the break even point for drive interval vs creep time is 8.4 feet. I still think creep time is a bad standard (should be worth more time), but it is worth more than a 5ft drive interval. Although realize these values are a very slight contributor to overall evaluation. The difference b/n the two cases from your example is around 2.5 ..., RRECS and speed/efficiency. Hey all. In my rural only PO, the regulars all seem to think that if you go under time, your route will be devalued. My understanding is that RRECS …, In the RRECS guide the S035 standard (leave notice) is applied at the end of all the other credits like its added on and the signature sections says you get all the same credits as parcels to door. ... It does take time to type in their first initial, last name, have them sign and print, then write in their address on the scanner. ..., I was a sub for 12 years. I became regular in 2019, this rrecs has given me the courage to finally write to connect to other carriers. I have so many questions myself. There is a time line posted for the implementation of Rrecs , it was in the rrecs MOU , and I am almost certain the first evaluations under the new system come out in July., A. According to the PO-603, Section 481 there should be a process in place to clear accountables in the afternoon, even if no clerk or manager is available. If applicable, the additional clearance activities would be completed the following day and entered as Miscellaneous Time during the mini-mail survey. 343., Well-known member. Mar 14, 2023. #14. DB.Cooper said: I think the time standard hits combined with mail volume decline will be hard to overcome with parcels.... maybe we'll soon know.... Agree honestly it's simple math…..all standards basically a Loss except parcels to door. That alone can't save any route., Well-known member. Apr 4, 2023. #1. Please feel free to attach this to your grievance. The paragraphs below can also be sent to whoever in charge may listen to it or be persuaded by it. (will separate into 2 post on here as it's longer than 10,000 characters) Under section 4 - Issue (Complaint) on PS Form 8191 I put these questions in: