Xfinity modem red light

You can also restart your router via the Xfinity app on your smartphone by following these steps: Log in to your Xfinity account and open the Internet menu. Tap on your router and select "Restart this device". Tap "Restart Device" to confirm your decision. Your device will take about 5-10 minutes to restart.

Xfinity modem red light. Comcast's RISE program offers Baltimore small businesses a lifeline with $5,000 grants, tech makeovers, and marketing resources. Comcast has announced a new wave of 100 comprehensi...

Online light not coming on. I moved recently, did a self install and everything is working but the online light on the modem and I cannot connect. The option to shows up but it's saying "internet may not be available" supposedly someone came out to activate the line to my apartment but it's not getting through.

If this happens, press the TV Power button on your TV to turn your TV off. Then press the All Power button to sync the TV Box, TV and audio device (if programmed). For Power Saver FAQs and information on how to set up Power Saver, see X1 Power Saver FAQs. If your Xfinity remote isn't controlling the TV, you may need to pair your remote.Xfinity modem lights can be blue, green, orange, red, or yellow and can be steady or blinking. Each light color and format indicate a different state of your modem and internet connection. The Xfinity gateway could be processing, booting, or trying to connect to the internet depending on the activity of a status light.No Light = Not receiving power. Check the power switch and the power source connection. Flashing Amber = Attention. Open the administration pages and check the router status. ... Blinking Red = Modem is in the process of resetting. - REMOVABLE MODEM. Indicates the status of the removable modem. Green = Modem has established an active connection.More Sports & Entertainment for only $9.95/mo. Watch exclusive live games on NFL Network, and every touchdown from every game on Sunday afternoons with NFL RedZone. All with the More Sports & Entertainment Package. Simply add it to Popular or Ultimate TV. Add to plan.Xfinity Modem Red Light: How To Troubleshoot. By Keshav Krishnan March 23, 2022 February 6, 2023. LED lights on a router, cable box, modem, or gateway (combination of a router and a modem) are designed to feed you information based on what color they are. However, when you see a red light on any device, it's almost universally a bad sign.If your Xfinity modem has a red light, it means that there is no internet connection. There are a few things you can do to try and fix this: 1. Check all the cables to make sure they’re plugged in correctly. 2. Restart your modem by unplugging it for 30 seconds and then plugging it back in. 3.

Turn on your TV. Press and hold the SETUP button for five seconds. The LED indicator will turn from red to green. Press the CH button repeatedly to search through the manufacturer codes until the TV turns off. Once the TV turns off, press the SETUP button. The status LED light on the remote should flash green twice.Network Connectivity Issues: A blinking white light on your Xfinity WiFi equipment may also indicate network connectivity issues, such as a loss of internet connection or difficulty establishing a ...Xfinity modem lights can be blue, green, orange, red, or yellow and can be steady or blinking. Each light color and format indicate a different state of your modem and internet connection. The Xfinity gateway could be processing, booting, or trying to connect to the internet depending on the activity of a status light.1. Online Light Ethernet (1-5) The Online Light represents the modem’s connection to the internet. A steady white light means you’re online, and your modem has successfully connected to the Comcast network. If you notice this light is blinking or off, there could be an interruption in your service.Plug the modem/gateway back in and wait for the status light to indicate it is online. If you have a stand-alone router, plug it back in and wait for the lights to indicate ready status. Power on your computer. If you have a telephony modem or gateway device you can use the reset button if available.

Blast Pro - 275 Mbps - 1. Extreme Pro - 500 Mbps - 1. Gigabit 1 Gbps Plus. N600 WiFi Cable Modem Router (C3700) Save money on rental fees by using your own Cable Modem or Cable Modem Router Gateway with Xfinity. First determine if the modem you are planning to use is approved and compatible with Xfinity. Installing and activating your modem is ...Xfinity Modem Red Light: como solucionar problemas By Keshav Krishnan 23 de março de 2022 6 de fevereiro de 2023 As luzes de LED em um roteador, caixa de cabo, modem ou gateway (combinação de roteador e modem) são projetadas para fornecer informações com base na cor delas.Xfi gateway non responsive solid orange light. Closed. Cant find any info at all on this, and no troubleshooting steps I've tried have helped. This started a couple hours ago when I unplugged the gateway to move it on to a corner table and moved the power to a different outlet. The coaxial cable is still on the same outlet and our cable box is ...Note: If your remote does not have an OK button, press the raised button in the center of the directional pad. Use the down arrow button to highlight Device Settings and press OK. Use the down arrow button to highlight Device Lights and press OK. Select Power Light Brightness and press OK. Use the left arrow or right arrow button to select …Frequent disconnect at night. For the past 2 weeks I have experienced frequent disconnects at night and into early morning. Connection seems stable during the day with great download speeds. Around 9pm will loose internet frequently for several minutes. Even when use is minimal in the middle of the night I can see our security system logs ...There could be a few reasons why there is a yellow light on your Xfinity box. One reason could be that there is a loose cable connection. Another reason could be that the box is not getting enough power. If you are having trouble with your Xfinity box, we recommend checking the power and cables first. Shortcuts.

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Unplug the modem for 30-60 seconds and plug it back in and check to see if the green light keeps blinking. A proper DHCP configuration is necessary for you to have a valid IP address. Without a valid IP address, your Internet connection will struggle and your Xfinity modem's light will blink green.Type 10.0.0.1 into your browsers address bar, default login is "admin" and "password". Go to Wi-Fi on the left hand side menu, and then select Add Wi-Fi Protected Setup (WPS) Client and then click to enable WPS. Save the settings. Try to add your extenders again.Red . White . Fan Failure . BLINK Fast or Solid for the Super Pod. 351ms ON, 351ms OFF (cycle 702 ms) White. White. Red . White . BLE connectable. Morse "P" 500ms ON, 500ms OFF, 1500ms ON, 500ms OFF, 1500ms ON, 500ms OFF, 500ms ON, 3500ms OFF (cycle 7000ms) White. White. Blue. WhiteClick the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Find yourself a paper clip. Insert your paper clip into the hole labeled "reset" on the back of the router. You will feel the button depress within. Hold the button down for thirty seconds. As you are holding it, unplug your Xfinity router. Before the thirty seconds are up, plug the router back in while still holding the reset button.You can also send a provisioning signal to the modem by logging into our amazing Xfinity My Account app, select internet and then troubleshooting. Did you just set up the modem or have you had it awhile and the light just began blinking? I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product ...

Jan 15, 2024 · Status light. The status light indicates the modem’s connection with its service provider. It will blink green at first when registering with the service provider, but just like the downstream and upstream lights, it should also be solid blue, meaning a successful connection. If your Hitron modem cannot establish a connection with the service ... Discover new grant opportunities for small businesses in 2023 from Comcast, Progressive, and more. Funding rounds are opening! Apply now. Many large corporations launched grant pro...Click the "Direct Message" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message. 0.8 Messages. 4 years ago. Installed my new XB7 Gateway yesterday upgrading from a TG1682G using the xFi app. The install went smooh as glass except no MoCA. So I went into the Gateway login at 10.0.0.1 and enabled MoCA. All is well now in XB7 MoCA world. 0. 1.More Sports & Entertainment for only $9.95/mo. Watch exclusive live games on NFL Network, and every touchdown from every game on Sunday afternoons with NFL RedZone. All with the More Sports & Entertainment Package. Simply add it to Popular or Ultimate TV. Add to plan.Frequent disconnect at night. For the past 2 weeks I have experienced frequent disconnects at night and into early morning. Connection seems stable during the day with great download speeds. Around 9pm will loose internet frequently for several minutes. Even when use is minimal in the middle of the night I can see our security system logs ...Issue with Bridge Mode. I upgraded my modem to an Xfinity xFi (XB7-T) internet/voice service about 6 weeks ago. The modem is in Bridge Mode and connected to my router. All worked perfectly, until yesterday afternoon. Suddenly, I had no internet connection coming to my router. I've tried power cycling both devices, restarting the xFi box using ...Speed: MoCA Xfinity provides very high speeds of upto 2.5Gbps. Typically, MoCA is a point-to-point system in your house. So, there is a MoCA adapter and the device you are using. But, if you have a large building like a hotel, you can go for a point-to-multipoint system. This would mean that you need to get dozens of Xfinity modems.Quick Answer. If your Xfinity modem or router is flashing a blue light, it tells you that the WPS mode is active and is scanning for a wireless connection. To stop the blinking, you can try performing a power cycle, improving ventilation, removing physical obstructions. Also, check for local outages with Xfinity’s map.Use the down arrow button to highlight Device Lights and press OK. Select Power Light Brightness and press OK. Use the left arrow or right arrow button to select the brightness level you want, then press OK. Press Exit to finish. Learn about device lights on X1.

Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.

Jan 18, 2021 ... If you're just trying to reset the connection, unplug the modem for 30 seconds then plug it back in. Do not do what this guy is saying ...Our most advanced technology with WiFi 6E. The newest xFi Gateway with next-generation WiFi 6E is here. 3x more bandwidth than the previous generation. Three WiFi bands for boosting capacity — 2.4GHz, 5GHz, and a new 6GHz band. A dedicated 6E spectrum with up to seven additional 160MHz channels. Ultra-low lag times for improved gaming.11 votes, 36 comments. true. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. If you have not already, please review both the Posting Guidelines and Rules here on the sub.The US/DS light on your Xfinity modem indicates whether or not it's sending and/or receiving upstream/downstream data (known as Internet connection in layman's terms). It can exhibit many different colors and patterns, like green, blue blinking, or red. Upstream (or upload speed) data is the information going out from the Xfinity modem to the Internet when you're browsing.See full list on connectcalifornia.com The red steady light indicates that the device is connected to Xfinity US/DS and appears to be functioning properly. Flashing lights may indicate a problem with your equipment or connection. ... Lastly, if your Xfinity gateway modem us/ds light blinks while installing, it may be best to perform a factory reset. Final Thoughts.Learn the possible causes and solutions for the red light on Xfinity modems, which indicates no internet connection. Find out how to check the network status, cables, firmware, and more.Skip, and continue without internet - Tap to continue with the setup wizard without an internet connection. After setup, you will need to log in to the dashboard to manually configure the internet settings. ... If you are resetting the secondary node only - P ress and hold until the light on top of the node turns red, fades, and flashes bright ...The red light on your Xfinity modem can be a bit of a mystery, but it doesn’t have to be. Knowing what the red light means and how to troubleshoot it can help you get your internet connection back up and running quickly. So if you’re seeing a red light on your Xfinity modem, read on to learn more about what it means and how to address the ...

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The city of Amsterdam and its sex workers have had enough of crass tourists gawking and behaving badly in the Red Light District. The city of Amsterdam and its sex workers have had...I've been having problems with my XB7-T modem/router since day 1. Although my gateway speed tests great and all wifi connections test good, I continue having intermittent disconnects from my Ring cameras. Lately I've had to restart my XB7-T almost daily to reconnect to a camera. My signal strength tests good from each camera and doorbell.5.Orange/ Yellow Light: A blinking orange or yellow router light usually signifies connectivity issues. This trouble may arise from problems with the modem, router, or your internet service provider (ISP). 6.Solid Green Light: A solid green router light indicates the router is powered and successfully linked to the internet.Just activated new xfinity internet service with brand new CM500 modem- all lights are solid green except for the Ethernet light, which is blinking red. Xfinity customer service says my modem is active and working perfectly on their end. Can’t access internet with Ethernet cord plugged directly into my computer or plugged into my router.1. Unplug the router from its power source and wait for a few seconds. 2. Press the reset button on your modem for 10-15 seconds. 3. Plug the router back into its power source, turn it on, and check/update the settings as necessary. That's all you need to do to reset your Spectrum modem. If the issue persists, contact customer service for ...Internet connection via a MoCA to ethernet adapter, which I've already done. The thing I want to do is not rely on the Xfinity modem/router for DHCP hand-outs, I want to customize my DNS settings and the Xfinity modem doesn't allow that configuration. I also want more monitoring and control of my network via actual high quality router.If your modem has a blinking green light, it is trying to reconnect to the internet. The connection is unstable, which can be due to loose wires, an overloaded connection, account problems, or outages. Tighten the cables, reset your modem, run a test in the Xfinity app, and contact Xfinity if needed.Do you have internet issues with your Comcast Business service? Learn how to troubleshoot them from your desktop or mobile device with this helpful article. Find out how to check your connection, reset your modem, run a speed test, and more. You can also access other Comcast Business support resources and chat online with an agent.Restart your modem. Powercycle (restart) your modem and router (if applicable) to solve most connection issues. To powercycle your modem, follow these steps: Power off and unplug your modem. (Please note that when powering off your modem, do not press the reset button.) If you have a router, power it off and unplug it from the power outlet.Resident Expert. Options. 02-18-2021 11:41 PM - edited ‎02-18-2021 11:59 PM. @hashford wrote: On the Ignite Gateway Hub how does LAN port #4 (with the red line beside it) differ from the other 3. I don't have an an Ignite XB7 gateway so I can't do any testing. The port that you refer to is a 2.5 Gigabit Ethernet port.Using a pointy object, press and hold the Reset button until the light on the modem changes back to green. Ignite WiFi Gateway Modem (Gen2) - XB7. Locate the WPS button on the back of your modem. It's located above the telephone ports. Press and hold this button for at least 30 seconds and then release.Sep 14, 2021 · 3 years ago. @Moviequill The port with the orange line is for speeds up to 2.5 gigabit. You would use that port if you subscribe to their Gigabit Speed tier. The other ports are for up to 1.0 gigabit speed. The blinking lights indicate that data is flowing through the port. Orange light color indicates a 10/100 port negotiation speed. ….

To perform a factory reset: Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box, so you'll need to re-pair them.Sometimes, restarting the modem can fix the red dsl light issue. Unplug the modem from power for 30 seconds and then plug it back in. Wait for a few minutes for it to reboot fully. This can help to reset the internet connection and get it started afresh. 4. Contact Your Isp.In this article, we will read how to fix the modem red light. Troubleshooting Xfinity Modem Blinking Red. The red light will be on and turned off in a matter of seconds. If the red light remains on constantly then causes a problem with the modem. This problem can be fixed by using the following steps:The Xfinity web remote works with any browser on a computer, tablet, or smart phone. This allows the user to simply type in voice commands after selecting the microphone icon on the screen. The Xfinity web remote is also compatible with screen readers, eye tracking software, and sip and puff (SnP) devices. The Xfinity web remote will also work ...Unplug the modem and the router. Doing a soft reset on both devices is recommended even though the issue could be with only the router. Then plug the modem back after a few minutes. Wait for the lights on the modem to come on. Plug in the router once the connection is active. The router should now light up.To reset an Xfinity Video Doorbell, remove the trim plate and insert a non-metallic pointed object (such as a toothpick) into the reset pin hole, then gently press the button and immediately release. Remember to put the trim plate back on the video doorbell. Note: Pressing and holding the pinhole button for over 10 seconds will factory reset ...We explain what each of these statuses means below: 1. Solid Light. Xfinity modems will either display solid white, green, or red lights. A solid white light indicates the modem is activated, a solid green light indicates a stable internet connection, and a solid red light indicates connection issues.Speed: MoCA Xfinity provides very high speeds of upto 2.5Gbps. Typically, MoCA is a point-to-point system in your house. So, there is a MoCA adapter and the device you are using. But, if you have a large building like a hotel, you can go for a point-to-multipoint system. This would mean that you need to get dozens of Xfinity modems.My Deco XE75 Pro has been working flawlessly for several months. Today it dropped its intenet connection and began displaying a solid red light. Troubleshooting steps taken: - Verified internet modem (Xfinity xFi modem in bridge mode) is working correctly by connecting a computer directly to it via ethernet. - Checked ethernet connections Xfinity modem red light, So I want to do just Modem > Router/Deco. All of the equipment is mine, not owned by Xfinity. I set up the modem using the Xfinity app and that went off without a hitch. However, when I tried to plug in the Deco, it gave me a solid red light, meaning there was some sort of issue. ... when I tried to plug in the Deco, it gave me a solid red ..., I have tried pressing and holding it for several seconds thinking it may need 3-5 seconds to activate, but no luck. I was finally able to get my printer connected by logging into the router (10.0.0.1) and adding the device with the WPS option there. It appears the light on top of the XB6 should turn blue when it sending a signal., Press and hold the Voice (Microphone) button while speaking a command into the microphone located at the top of your Voice Remote. Be sure to speak one to eight inches away from the microphone. Release the Voice (Microphone) button when you've finished the command. If you're using an XRA Large Button Voice Remote, you can press and release ..., Sep 9, 2022 · This fix is capable of solving a wide range of common internet issues, and it’s super easy. How to restart a modem, router, or gateway: Step 1: Unplug the power cable from the back of the modem, router, or gateway. Step 2: Wait 60 seconds. Step 3: Plug the power cable back into the back of the modem, router, or gateway. , Plug the modem/gateway back in and wait for the status light to indicate it is online. If you have a stand-alone router, plug it back in and wait for the lights to indicate ready status. Power on your computer. If you have a telephony modem or gateway device you can use the reset button if available., Normally, the light will stay white on the modem but tonight it’s decided to stay mainly red. I can connect to the modem and log in fine and when I go to the troubleshooting logs menu and look at the firewall logs, I see the following: FW. IPv6 FORWARD drop, 78 Attempts, 2023/3/2 21:17:43. FW.IPv6 INPUT drop, 13380 …, You can also restart your router via the Xfinity app on your smartphone by following these steps: Log in to your Xfinity account and open the Internet menu. Tap on your router and select "Restart this device". Tap "Restart Device" to confirm your decision. Your device will take about 5-10 minutes to restart., 1. Loosened, broken, and damaged cables. Cables, despite infrequent handling, can cause a green blinking light. Check for proper connection and inspect for any damage, such as scraping or smudging on the cover. If damage is found, replace the cable with one that fits securely, ensuring a ‘click’ sound when attached. , Swipe up to open the Dashboard (if applicable), then tap the gear icon, then tap Settings. Or, if your touchscreen has apps, tap Settings. Enter your four-digit Master Keypad Code. Tap Home Devices. Tap Lighting. Tap Edit Lights. Tap the Light Switch's name. Verify that Dimmable is set to Yes., Blinking green light on comcast digital adapter. My mac got a little wet. i took off the back and it still won`t turn on. the charger is blinking a faded green and red light. what should i do? I have xfinity/comcast my link light on my arris super speed modem keeps nlinking yellow also the us is a steady yellow the rest is green.., online ds, I have the Xfinity modem and my service will randomly drop out and come back on with no rhyme or reason. Today, it has been out for 4+ hours. The only difference I can see from when it was on is that the “online” light on the modem is off. I can’t get through to a human on any customer service platform because of COVID., Unplug your modem/router from power, wait at least 30 seconds, then plug it back in. Wait while the lights cycle, and see if the red light goes away. Check your connections. If you have a cable modem, check the coaxial connections at the modem and the wall. Make sure they're tight and not corroded. If you have DSL, check the phone line ..., In conclusion, the Xfinity Modem red light can be a frustrating issue for many users, but with a few simple troubleshooting steps, it can be resolved quickly and easily. By checking your cable connections, resetting the modem, and using the appropriate troubleshooting tools, you can identify and fix the underlying issue causing the red light., Here are some possible explanations: Connection Issues: The blinking orange light on your Xfinity modem could indicate that there is an issue with your internet connection. Check to make sure that all cables are connected securely and that there are no issues with your service in your area. Firmware Update: Sometimes, your modem may blink ..., Learn how to interpret the colors and patterns of lights on your Xfinity modem and troubleshoot common issues. A red light indicates connection problems, while a blinking yellow light means firmware update or network optimization., Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.; A router connects your wired and wireless devices to your modem.; The Xfinity Wireless Gateway puts the technology of a modem and router into one piece of equipment, creating the fastest, most ..., When your Xfinity router is blinking a red light, it indicates an interrupted internet connection. This can be caused by a disruption at the provider’s end, an unplugged …, According to the information on the Xfinity website, when I press the WPS button, the light is supposed to flash blue until the connection is made. When I pressed the WPS button, the light continued to show clear white. When I released the button, the light flashed red briefly twice and then showed clear white again., The following chart explains what each status light means. Power is off or modem is not getting power. Power is on. Power on/self-test in progress. Power on/self-test failed or modem has malfunctioned. No Ethernet connectivity or modem is off. A device is connected by Ethernet to the modem. Traffic between connected device and modem., Xfinity Modem Red Light: como solucionar problemas By Keshav Krishnan 23 de março de 2022 6 de fevereiro de 2023 As luzes de LED em um roteador, caixa de cabo, modem ou gateway (combinação de roteador e modem) são projetadas para fornecer informações com base na cor delas., Hello, @Flyinion. Thanks for your interest in the supersonic XB8 modem. This is our list of modem specifications. It shows 4 Gigabit Ethernet Ports but does not specify if one of them is a 2.5 Gig port. I blew up the picture of the modem really big, 300%, and can see the orange line on the lower right port indicating 2.5 Gig just like the XB7. 4., Learn what the different colors and patterns of lights on your Xfinity modem mean and how to fix them. A red light indicates a problem with the internet connection, while a green light means the modem is ready …, The flashing lights on an Xfinity modem typically indicate one of two things: either the modem is booting up or the modem is establishing a connection to the Xfinity network. When the modem is in the process of powering up, the lights will flash in an alternating pattern. This means the modem is performing a self-check, and it should take ..., Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list., 3 years ago. @Moviequill The port with the orange line is for speeds up to 2.5 gigabit. You would use that port if you subscribe to their Gigabit Speed tier. The other ports are for up to 1.0 gigabit speed. The blinking lights indicate that data is flowing through the port. Orange light color indicates a 10/100 port negotiation speed., If you hard reset it to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds, the password will again become the default of password. You will lose any customized settings if you do that and they will need to be re-configured from scratch. 2. 1., I have the xfinity xb7-t modem and I’m having an issue with my Ethernet ports. Whenever I plug the Ethernet in the light on the back blinks red/orange and this caps my speeds at 100 mps. I was wondering how can I fix that and get it to blink green. I’ve called xfinity for help a number of times and they’ve sent out 2 technicians with no ..., According to the information on the Xfinity website, when I press the WPS button, the light is supposed to flash blue until the connection is made. When I pressed the WPS button, the light continued to show clear white. When I released the button, the light flashed red briefly twice and then showed clear white again., The Xfinity app displays a "Door/window sensor offline" message. Restart the door/window sensor by removing its battery, waiting a few seconds, then reinserting the battery. If the message remains, replace the battery with a fresh battery. If you have recently moved your gateway to a new or different location or have recently moved a large ..., Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person", but don't do that. Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line., Using a pointy object, press and hold the Reset button until the light on the modem changes back to green. Ignite WiFi Gateway Modem (Gen2) - XB7. Locate the WPS button on the back of your modem. It’s located above the telephone ports. Press and hold this button for at least 30 seconds and then release., If your Xfinity modem has a red light, it means that there is no internet connection. There are a few things you can do to try and fix this: 1. Check all the cables to make sure they’re plugged in correctly. 2. Restart your modem by unplugging it for 30 seconds and then plugging it back in. 3., Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.